Warranty & Repairs
We make every minimum squared wallet ourselves in our workshop in Spain. We take care over the materials, check the leather throughout the process, and stitch every wallet by hand.
Issues with stitching or other defects are extremely rare, but if something does go wrong, we’re here to help.
Stitching & thread: 3-year warranty
If the stitching comes loose or the thread breaks under normal use within three years from the date of purchase, we’ll repair your wallet free of charge.
If anything else about your wallet doesn't seem right, just get in touch. We’ll take a look and try to find a sensible solution.
The elastic
The elastic on the Minimalist Wallet (and the older Slim Elastic Wallet) stretches with use. In our experience, it usually lasts several years, although its lifespan depends on how you use your wallet. Gradual stretching is normal wear, and the elastic is designed to be easy to replace.
• Within the first 12 months from the date of purchase: if the elastic breaks or loses its tension earlier than it should under normal use, we’ll send you a replacement free of charge, including postage.
• After 12 months: you can order a replacement elastic with the minimum squared label for a small fee plus postage. Suitable flat braided elastic from a haberdashery works, too.
Replacing the elastic is a simple job that can be done at home with a needle and thread. Sending just the elastic saves shipping costs, carries less risk of being lost or damaged in transit and gets your wallet back in use sooner. If you’d rather not replace it yourself, let us know and we’ll try to help.
Need a repair?
We can also repair wallets outside the warranty period. The cost depends on what’s needed.
Email us at hello@minimumsquared.com with your order number, a short description and a few clear photos of the issue. We’ll tell you what we recommend and confirm any costs before you send anything. Please wait for our reply before sending your wallet.
Shipping and customs
During the warranty, we pay the shipping of replacement elastics. If a wallet has to come to our workshop, we pay the shipping both ways for customers in the EU. Customers outside the EU pay the shipping to us, and we pay the return.
Outside the warranty, the customer pays the shipping both ways, and we confirm the cost of the repair by email first.
Customers outside the EU are responsible for any customs duties, taxes and fees on parcels in either direction, and we cannot accept parcels with charges to pay. Please declare the parcel as “Returned goods - warranty repair” with the original purchase value, enclose a copy of your order confirmation email, and write the tracking number of our original shipment on the customs form.
What the warranty does not cover
Damage from accidents, cuts or misuse, and the normal ageing of the leather (patina, scratches).
This warranty applies in every country we ship to and does not affect your statutory rights as a consumer.
Two people, one workshop, and a wallet we’d like you to keep using for years. If you need help with yours, just write to us. We’ll take it from there.